[Guide] How to Get Back Your Lost Account (19/10/15 Refer to #27)

Discussion in 'Guides' started by Xion, Apr 26, 2015.

  1. Xion

    Xion Well-Known Member

    Friend ID:
    171245890
    Party Leader:
    Kemono ikemen!!!
    Player Rank:
    138
    Messages:
    1,509
    Basically, I translated all contents made by a Chinese player a year ago
    http://forum.gamer.com.tw/C.php?bsn=24520&snA=2780&tnum=352

    Important info that you need before recovering your account:
    1. In-game Hero's name
    2. Your Friend ID (Check it at Add-friend menu, e.g. 198,662,497)
    3. Your Game ID (e.g. UGVoF95102)
    4. Last login date
    5. Your In-game characters

    You should be able to claim your account soon if you have all these basic info :)

    1. Go to the following link:
    https://sgnsupport.com/chainchronicleall/index

    2. Choose the first three options as shown in the picture:
    4th option: Phone model
    5th Option: OS (Android or iOS)
    6th Option: Friend ID
    7th Option: Email address
    8th Option: you can copy and paste the following sentence "ゲームデータを誤って初期化してしまったので、復舊してほしいですお願いします!!!!!"
    [​IMG] ]

    3. Wait for SEGA's auto email reply (they have received your request and they will process it soon)
    [​IMG]

    3. You should receive another email in a few days
    [​IMG]
    You need to reply the email with the necessary info
    ===========================
    ■いただきたい情報
    ・主人公名 ※必須
    (Your Hero's Name)
    ・あなたのID ※重要
    (Friend ID(E.g.:198,662,497)
    ・引き継ぎID ※重要
    (Your Game ID )(E.g.:UGVoF95102 )
    ・ゲームを開始された日
    すみません, 忘れました>_<
    (When you started the game. In case you don't remember the date, just copy and paste the sentence, meaning "Sorry, I don't remember")
    ・最終ログイン日
    (Last login date, e.g.2013/9/14)
    ・パーティー編成内容
    (Your In-game characters, e.g. 強運の戦士ニンファ、熱血武器商人ダスティ. Key in their levels too if you remember)
    ・お困りの状況となってしまった事情や理由
    ゲームデータを誤って初期化してしまったので、復舊してほしいですお願いします >_<!!!!!!!
    (Reason of your account lost)

    ・課金の履歴がございましたら日時や金額等をご記載ください
    課金してないです >_<
    (Did you make any prysma purchase? Just copy and paste the sentence if you never make any purchase)
    ===========================
    『本当にありがとうございました.^__^b』 <--- Feel free to add this sentence
    (Meaning thank you very much)


    BLUE highlighted - Feel free to copy and paste
    RED highlighted - Info that you need to key in

    4. You should get the another email after awhile (in 24 hours according to the player), which gives you the ID and password to login

    [​IMG]


    There's another link to retrieve the lost account
    I think it should work the same way
    https://sgnsupport.com/chainchronicleidpw/index
     
  2. Zak

    Zak Well-Known Member

    Party Leader:
    [ID: 146701939][R: 151][L: Rivera+Sharolala][EL: Reinlitte+Cordelia Denju][UL: Eshal+Lolleta V1(C)/VC Alicia+Liliruca/][FL: ][T P: ~11m G: 12m R: ~1k][DL: ]
    Messages:
    1,263
    Finally, many shall be able to ascend from the depths of darkness and despair...

    Sent from my HTC VLE_U using Tapatalk
     
  3. Makibao

    Makibao Well-Known Member

    Friend ID:
    191810688
    Party Leader:
    Molva
    Player Rank:
    140
    Messages:
    17,356
    Thanks for the time writing this.

    Hopefully, I'll never need to use this, but at least good to know what should I do if I have ever have problem with account in the future. :ninja:
     
  4. adrianrei1

    adrianrei1 Member

    Party Leader:
    Megumin
    Player Rank:
    83
    Messages:
    95
    Thanks so much this guide really help (y) :)
     
  5. adrianrei1

    adrianrei1 Member

    Party Leader:
    Megumin
    Player Rank:
    83
    Messages:
    95
    They give me message
    I think, i must wait this

    お問い合わせありがとうございます。
    セガモバイルサポートです。

    この度は、チェインクロニクルにご連絡頂き誠にありがとうございます。
    ゲームデータを消失されたお気持ち、心よりお察しいたします。

    お客様よりお問い合わせいただきました「アカウント復旧(引き継ぎパスワード再発行)」の件に関しまして、下記の通り返答させて頂きます。

    ご申告をいただいたアカウント情報ならびにプレイ状況を確認させていただきましたが、アカウント情報と申告内容に相違点があり、
    弊社の定める基準を満たせていなかったことから、ご本人様であるとの確認が行えませんでした。

    誠に恐縮ではございますが、この度のアカウント復旧のご要望には対応できない状況でございます。

    ご希望に沿いかねる回答となりまして大変恐縮ではございますが、何とぞご理解ご了承のほどをよろしくお願いいたします。

    ▼アカウント復旧フォーム対応窓口▼

    ●セガモバイルサポート窓口 ゴールデンウィーク期間中のご案内●

    セガモバイルサポートはゴールデンウィーク期間中も
    年中無休(9:00~18:00)で営業いたします。

    なお、下記期間中にお送りいただいたお問い合わせで、
    詳しい調査が必要な場合は、2015年5月7日(木)より、
    順次のご案内とさせていただく場合がございます。

    あらかじめご了承のほど、よろしくお願い申し上げます。

    該当期間:2015年4月29日(水)~ 2015年5月6日(水)
     
  6. Illiu

    Illiu Active Member

    Friend ID:
    114124586
    Party Leader:
    60 Nimpha with Volunteer Sword
    Player Rank:
    102
    Messages:
    552
    I got the same message also.
    that means they won't give your account back. Because the information you provided is not up to their standard.
    or so they say
     
  7. adrianrei1

    adrianrei1 Member

    Party Leader:
    Megumin
    Player Rank:
    83
    Messages:
    95
    Maybe i give so many message to them, so they confuse o_O
    I try again and sent them again
    Can i ask you, what the mean username, same you in game character
     
    Last edited: Apr 29, 2015
  8. Illiu

    Illiu Active Member

    Friend ID:
    114124586
    Party Leader:
    60 Nimpha with Volunteer Sword
    Player Rank:
    102
    Messages:
    552
    well, i also submit the inquiry to them 5 times or so, they still won't budge, so i gave up.
    username on which part? regarding the ID/user name, you must submit 3 kinds.
    Friend ID, Transfer ID and Hero Name
     
  9. Rei12

    Rei12 Member

    Party Leader:
    Mei
    Player Rank:
    49
    Messages:
    30
    yeah, i just give up wont be able get back my old account
     
  10. LMNtrixZ

    LMNtrixZ Active Member

    Friend ID:
    157803718
    Party Leader:
    Lephret
    Player Rank:
    24
    Messages:
    191
    dont know either -_- FML had MLB Ruuno, Haru, LB3 Alfin and many more
     
  11. Die_Hexe

    Die_Hexe Member

    Friend ID:
    151774847
    Party Leader:
    Vienta
    Player Rank:
    53
    Messages:
    32
    Hi there... So I lost my account and followed the instructions in the post, but they send me an email with another formulary, very similar but I have no f****** idea how to fill this ID stuff... Can someone help me? Screenshot_2015-07-31-23-35-37.png
     
  12. Hana

    Hana New Member

    Party Leader:
    Hero
    Messages:
    9
    Does anyone know what Sega say? Please help me, thank you. image.jpg image.jpg
     
  13. Ikaro Moura

    Ikaro Moura Member

    Friend ID:
    159689061
    Party Leader:
    Selene
    Player Rank:
    61
    Messages:
    104
    I put 000000000 and explained that I don't know my query id. What is query ID after all?
    You can use google translator, basically you have to click the link and put some info like your friend ir, your rank, hero's name...
     
  14. Sammy3.5

    Sammy3.5 Active Member

    Friend ID:
    169803733
    Party Leader:
    Rosabis
    Player Rank:
    109
    Messages:
    316
    query is data. They are asking for your data ID
     
  15. Sammy3.5

    Sammy3.5 Active Member

    Friend ID:
    169803733
    Party Leader:
    Rosabis
    Player Rank:
    109
    Messages:
    316
    If you go in to Jpcc and enter index book. Look on left side and scroll down where you is the word: ID . That is were your query id
     
  16. Sammy3.5

    Sammy3.5 Active Member

    Friend ID:
    169803733
    Party Leader:
    Rosabis
    Player Rank:
    109
    Messages:
    316
    Your takeover ID is here ( red circle) [​IMG]
     
    Last edited: Sep 15, 2015
  17. Sammy3.5

    Sammy3.5 Active Member

    Friend ID:
    169803733
    Party Leader:
    Rosabis
    Player Rank:
    109
    Messages:
    316
    "Hero name" refer to the 3 * hero you can't ever sell. It has your username as it name.
     
  18. Ikaro Moura

    Ikaro Moura Member

    Friend ID:
    159689061
    Party Leader:
    Selene
    Player Rank:
    61
    Messages:
    104
    Oh, so query id is RtHwe00872 or 167.572.644?

    They ask for friend ID that I put : 167.572.644
    And transfer id: RtHwe00872
     
  19. Sammy3.5

    Sammy3.5 Active Member

    Friend ID:
    169803733
    Party Leader:
    Rosabis
    Player Rank:
    109
    Messages:
    316
    The image with red circle I gave was takeover ID.
     
  20. Sammy3.5

    Sammy3.5 Active Member

    Friend ID:
    169803733
    Party Leader:
    Rosabis
    Player Rank:
    109
    Messages:
    316
    To get your query, you have go to shop. There will be red box that say freebie [​IMG]
     

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