[Guide] How to Get Back Your Lost Account (19/10/15 Refer to #27)

Discussion in 'Guides' started by Xion, Apr 26, 2015.

  1. PeachesAndCream83

    PeachesAndCream83 Active Member

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    Am I reading this right? They confirmed my information, but they're still not going to give me back my account!? :eek:

    お問い合わせありがとうございます。

    セガモバイルサポートです。


    この度は、チェインクロニクル3にご連絡いただき誠にありがとうございます。


    お問い合わせいただいております「アカウント復旧(引き継ぎパスワード再発行)」の件に関しまして、

    下記にご案内いたします。


    ご申告をいただいたアカウント情報ならびにプレイ状況を確認いたしましたが、

    アカウント情報と申告内容に相違点があり、弊社の定める基準を満たせていなかったことから、

    ご本人様であるとの確認がおこなえませんでした。


    誠に恐縮ではございますが、この度のアカウント復旧のご要望には対応できない状況でございます。


    ご希望に沿いかねる回答となり、大変恐縮ではございますが、

    何とぞご理解くださいますようお願いいたします。

     
  2. el.ey

    el.ey Well-Known Member

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    GT says the same canned response (n)
     
  3. PeachesAndCream83

    PeachesAndCream83 Active Member

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    GT is a $EGA game too, isn't it?
     
  4. el.ey

    el.ey Well-Known Member

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    by GT, i mean google translate, sorry
     
  5. PeachesAndCream83

    PeachesAndCream83 Active Member

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    It's okay. I'm just glad I asked before it became a major misunderstanding.
     
  6. PeachesAndCream83

    PeachesAndCream83 Active Member

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    In any case, it looks like $EGA has flipped me the bird again, huh?
     
  7. el.ey

    el.ey Well-Known Member

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    yeah it looks like they say the same response to you over and over again
     
  8. PeachesAndCream83

    PeachesAndCream83 Active Member

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    It was worth the shot, at least. :cool:
     
    Last edited: May 17, 2017
  9. Arcueid

    Arcueid New Member

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    If someone can help me... My Japanese is not as good as to sound fluent enough.

    Accidentally my game got uninstalled and I tried to get into it from my old phone. But there was no data there either, for some reason. I have my ID transfer number but password is expired and I do not remember my regular ID player number. I bought prysma yesterday and in general I have spent a bunch of money on the game. I know my characters and before losing my account, I had pulled a 5 star character from the Nanoha collab.

    So am I doomed? I submitted a request to Sega. I have two screenshots from my account and I used my account to buy prysma. But I am really stressed. That money for maxing characters will be such a waste.
     
  10. CC_Levin

    CC_Levin Active Member

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    If you have the history of your prysma purchase you should be ok :eek:
     
  11. Arcueid

    Arcueid New Member

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    ^ Yes, thank you. They restored it.
     
  12. PeachesAndCream83

    PeachesAndCream83 Active Member

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    Okay, I am starting to think that I am doing something wrong with my password request form. $EGA can find my account, but they still refuse to confirm that I am the real owner of the account. That is why I am going to share the information I have been putting down on the request form with you guys to see what is being lost in translation. I doubt I will ever be able to get my lost account back at this point, but at least this is a little something that I can do to give them a taste of their own medicine for all of the headaches they have been causing us with this form. :ninja:

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